Certified Apartment Leasing Professional 2024

The Certified Apartment Leasing Professional (CALP) credential will continue to ensure that leasing professionals throughout the industry are fully prepared for success.

Earning the CALP, your first industry credential signals to an employer your commitment to a career in residential property management.

All sessions will be VIRTUAL from 9 am to noon over 5 days in May.

You will learn:

• Using technology to generate traffic
• Measuring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Researching the competition and building relationships with competitors
• Compiling a comprehensive community resource tool
• Creating effective marketing plans
• Relationship sales processes and evaluating your personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Preparing prospects for the next steps in the rental process
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to the rental policy
• Preparing and reviewing leases with new residents
• Move-in processes
• Responding to resident issues and maintenance requests 
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey

Requirements:

To obtain the CALP credential, candidates must complete the following:

• Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
• Successful completion of seven CALP courses
• Pass the examination within six (6) months of declaring candidacy